Mission Statement

Walnut Creek Ford's Mission Statement:

Walnut Creek Ford...

Creating an atmostphere

Unsurpassed

by our competitors

Comfortable

for both

Customers and Employees

where

Honesty, Integrity, and Family Values

are the Foundation

 

The Customer Bill of Rights

1. You have the right to courteous and professional treatment.

2. You have the right to clear and thorough explanation of all finance/purchase details.

3. You have the right to honest information

4. You have the right to receive copies of all documents signed.

5. You have the right to prompt and efficient service with genuine concern for your time.

6. You have the right to choose which products and services you purchase.

7. You have the right to expect the value of products and services to be equal to or exceed the purchase price

8. You have the right to be invited to buy without feeling pressured.

9. You have the right to expect us to keep our promise to you.